On Friday, I woke up when my dad walked in the room and asked what the music was about. I told him it was my alarm, and then I listened carefully and noticed that it was Should I Stay or Should I Go, which meant that it was already 7:15am, which meant, holy shit, I was super late.
My dad said he'd go down and get the car ready while I got prepared for the day as quickly as possible. I didn't have time to put in my contacts and I was only in the shower long enough to get myself wet and I don't think I used any soap, but that was fine since I had taken a proper shower only a few hours earlier before I went to bed. Also I had that mouthwash I bought at Guardian with Amanda, so that meant minty fresh breath and that was nice.
It was raining like mad while we were driving to work, but I still managed to arrive before eight. I got sat down at the same computer and I was set up and ready to go a lot sooner than on Thursday. I got a call from a lady who was willing to pay for support, but just before I was able to charge her, her problem fixed itself. I hope she gets the customer satisfaction survey, because she was very happy with the service. I was a bit miffed about missing out my RM10 commission, but right now I'm new to the job so happy customers are still worth more to me than commissions and a low AHT. That'll change eventually, I think.
I answered calls until two-ish, then I went for what I had hoped was going to be a quick lunch and a nice nap, but I got approached by someone representing Prudential, so I did a short survey, and then after I bought my pies and lunch a colleague engaged me in conversation so I was in the cafe for a while. The pies and conversation were good, though. The guy I was talking to was an overflow technician or something similar-sounding, which basically meant that although he was with the new Fujitsu department, he'd handle calls from the HP queue if all the other T2 guys were busy. He had actually got one of my customers and helped her fix her problem, which was cool.
Anyway it was a good thing I was talking to him because after lunch I forgot my bag and he reminded me about it. When I got back down I was still on my lunch break, so I went to talk to Kuberan and we talked about our jobs. After that I think I had a talk with my supervisor, then I went on break for fifteen minutes. During that time I traded some movies with Dinesh, who is a very experienced T1 guy who sits nearby and answers my less complicated questions when he's not on call.
After the break I handled some more calls. I had to process my first two DOAs on Friday, which drove up my AHT quite a bit, but now that I know how a DOA case works it should be a lot quicker next time. I also ended up inadvertently frustrating a customer by taking too long to register him and then forgetting to tell him about the support charges until quite some time had passed, so he demanded to speak to my supervisor. Fortunately I was told it might be a hardware issue, which was still under warranty, so I logged the rest of the problem details and he said he would call back later when he was more composed and ready to troubleshoot. I told him that since it was a hardware issue and since he still had a hardware warranty he could get to T2 free of charge. Anyway that is the closest a customer has come to crying and I hope I never screw up that bad again.
I did have a few victories that day, though. An old lady called and she ordered some recovery CDs, which were 66 AUD, so after Dinesh helped walk me through the process of charging a credit card for a purchase, I had earned HP the equivalent of two days of my salary. My AHT was quite high at the end of the day, but since I'm still quite new it's still fine. I should be hitting the six minute target within two weeks, apparently. But yeah, old people are my favourite customers. They don't care about having to pay for support and they're always so friendly and easy to deal with. It's the people with technical knowledge that are harder to deal with, since they usually want to get through T1 as quick as possible and over to T2, so they treat T1 people quite poorly. Oh well, I get paid either way so I can't care too much.
I texted Aunty Rosie to pick me up at five, since that was the exact time I was going to stop taking calls. A few seconds after 4:59, I got a call. It went on for about fifteen minutes. The lady at the other end was pleasant enough, though, so I didn't mind the extra time so much. Aunty Rosie might've, though.
When I got home I set my alarm for nine in the evening and then I took a nap. When I woke up I had a huge bowl of carbonara that I could almost finish (I've still got a few forkfuls of leftovers in the fridge from that dinner), and then I got Hannah to help me figure out what to wear. She picked out a nice shirt that was a bit large and I called it "garish". I wasn't quite sure what "garish" meant, but it sounded right. I looked it up later and that shirt was not at all garish.
Ian dropped me off at Amanda's house at 10:15. Amanda was still getting ready, so her mum let me in. She complimented my Puma shoes, which I thought was pretty funny because I had recently come home to find that my aunt wears the exact same shoes as me but two sizes smaller. We watched the Asian Food Channel while waiting for Davinia to arrive and for Amanda to get ready.
Davinia arrived and she looked nice. She had apparently been getting ready since six. I told her I had only been getting ready since nine. I like being a guy.
Davinia told me to tell Nick that she was going to wait with him while Amanda and I were going to pick up Milan and get some money from an ATM (I only had nine ringgit). I texted Nick the plan and he told me to withdraw loads of cash. Thousands, he specified. Maybe steal a credit card if I didn't have that much in my bank. Nick's a funny guy.
Amanda got done and she looked very nice as well. I told her that I thought her shawl was an especially nice touch, but then she told me that she was only going to wear that in the car and I was all like "oh".
Geraldine was going to leave somewhere with Amanda's mum's friends and then they were going to The Ship in town. I said hi to everyone involved with that previous sentence. There... there isn't much to say about that, but I remembered it so I figured I might as well put that in.
Davinia realized that I had not brought a car and that meant that she had to drive us to pick up Milan and head to the ATM, so Nick would have to wait on his own. So Davinia drove us to the Maybank in Bangsar and Amanda went to 7-Eleven while I withdrew some cash. I met up with Amanda in 7-Eleven while we waited for Davinia to circle around. Amanda had bought credit for Davinia's phone and also some mints for me. In the car I had told her she could get any flavour except purple, which was unfortunate because she had wanted to try purple. Anyway I didn't really have a good reason for not wanting purple, so I let her get it anyway. Turns we both had never tried the purple flavour before, which was why I didn't want it and why she did. So a packet of mints taught us that Amanda likes to try new things and I like familiarity. That was nice, I guess.
After that we picked up Milan from his house nearby and then we went to the Esso where Nick was waiting. Actually, we may have picked Milan up first and then gone on to get the mints and cash and stuff. Whatever. Anyway, we were at the Esso and I noticed that Nick was driving alone and so it was just going to be the five of us. Davi and Milan swapped places so Davi could eat while Milan followed Nicholas to Changkat.
Along the way, Davi lost her spoon so she had to use her hands to eat some food she had brought. When we stopped at a light near Dataran Merdeka, she opened the car door, leaned out, and washed her hands with some mineral water that was lying around. When we stopped at the next traffic light I told everyone about my worst nightmare ever, which I had had just a few hours prior while I was taking my nap. In it, I was at work, but then I screwed up on a call, and then my supervisor came and talked to me. It was terrifying.
When we got to Changkat we drove around for quite a bit looking for parking. The best word to describe the place would be seedy. Seedy with a lot of interesting-looking food places. Well, interesting to the rest of them, it was all oriental nonsense to me. There were a lot of guest houses which made me wonder if it was a really convenient place to stay for tourists or if (and I considered this less likely in my mind because real life is usually more boring than this) they were all fronts for brothels or something.
Anyway we found a place to park and then we walked down to find a club and then loads of interesting fun stuff happened.
Around five hours later Davinia dropped me off at home and I went to bed after doing my exercises (or not, I can't remember) and taking a nice warm shower.When I woke up I did my exercises (or not, I can't remember) before my shower. I had woken up in the afternoon, too, so that was nice. It was Saturday and I didn't have anything to do, so when my aunt asked if I wanted to watch a movie I said yes. I asked Hannah if she wanted to come, but she was too lazy.
We decided to watch Devil because she screening time was convenient and there wasn't really anything else worth watching. When we got to Mid Valley we picked up the tickets, and then we stopped at one of those stalls that sell all sorts of trinkets so my aunt could get something engraved. While she was doing that, I met Mark Tan. He told me that Ian and Jan were still in a meeting in Cheras but he had left early to get his eyes checked and he was currently looking for something for his girlfriend. I would later be informed by one of my brothers that he was going to marry that girlfriend soon. I am always the last to find out these things. Anyway, after that we went to Popeyes for lunch. It was extremely tasty and I now love it more than KFC due to the delicious chicken fillets (I think they may be called tenders) and the lack of grease. The biscuits are great, too, but my aunt wasn't too fond of them. Oh well, it just meant more for me.
My aunt picked up the engraved thing while I got the popcorn, and then we went to watch the movie. We saw the trailers for Red and The Green Hornet, both of which looked awesome. After that was the movie itself, which was surprisingly good. I guess that may be because even though the story was from M Night Shymalan, he didn't actually write the screenplay or direct the movie. Anyway when it was over we agreed it was quite good. In my opinion it's better than Signs because it makes more sense, even if Signs might have been the more enjoyable movie experience.
We split up for a while after the movie was done. I went to MPH to read the first bit of The Girl with the Dragon Tattoo at my aunt's recommendation while she went to look for a handbag strap or something. The book was good, but she never found her strap.
When we got back home the house was pretty empty. Aunty Rosie said everyone had just left for dinner, so when I called and found out they were in Sin Kee, I told them to order me a chicken chop and I'd be there soon.
I drove over and we talked and ate dinner and then we went back. Jan wrote his name in the new sidewalk that had just been filled with wet cement, but then Hannah went and tried to write hers next to his and she got spotted by one of the workers who probably smoothed everything out when we left. Nice going, Hannah.
When we got home I went on the computer for a bit, and then I decided to take a nap on the couch for a while before I blogged and did my exercise and took a shower and went to bed. Unfortunately, I did not wake up from this nap until sunrise on Sunday.
Breakfast was okay. The newspaper was a bit more interesting than usual (there were articles about rape and affairs in the NST). Church was slightly better than average.
I watched Mission Impossible until 3:30, then I went to pick Hannah up from Royal Rangers. When I got there, she texted me and told me that I could wait until 4:20 before picking her up. I napped in the meantime.
When Hannah was done we drove home and I finished Mission Impossible and then I forgot what I did. I probably procrastinated writing this blog post, actually.
Oh wait now I remember, I went on the karaoke for about an hour and a half. Susanna and my aunt joined me. Apparently the machine cost RM1.2k. That... that is a lot. We'll have to use it more. It's fun. I only actually went on it because nobody else was at home so I could sing without offending the hearing of others. I love singing but I suck at it, it is my curse.
This post isn't a finished product. After work on Monday I'll come back and fill in all the details about Friday night. I've got a bit of paper with a list of stuff on it that I had written down before I went to bed that night. Here is exactly what's written on it:
"Main points for 1st time clubbing:
-Changkat, envie, nevermind, (it is lousy)
-Car to Palace with Nic, talk about prostitutes & politics
-Palace, too young, lenient bouncer, yay
-No cover charge, yay
-First round on Nic
-Felt socially obliged to purchase second round
-No Heineken, no Tiger
-Is Corola [sic] RM17? Yes. Later, nope, it's RM26. Had to collect RM10 from guys.
-Amanda wants to dance. Nevermind.
-Money seizure stuck in head. Said it, no real result
-Saw some video boobs, weren't that great
-Half songs good, half lame
-Sweet child o' potong steam
-Dance & talk
-Why no jump? Chest spill issue. - Amanda
-Go back before 3:30
-Milan wants to watch fight, is strong
-Drunken goodbyes
-Cheese Naan
-Drive back
-Amanda says I can talk about spillage on blog but nothing else
-Pretty 5.5 for a white guy
-To Devi's
-Explain over & over why Kierran [It's actually Kiran, I think] can't make it.
-Amanda fed by Da
-Amanda sleep
-Nevermind McD's
-Drop off Milan
-Went home
-What else?
-Will figure out later
-T-shirt (Hannah) did good.
-Amanda slurr
-Premarital sex advice from drunks
-Skin colour attraction
-Maybe/Definitely for Da/us"
So yeah, that's like a sneak preview of what's to come. Hopefully I'll have this updated on Monday.
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